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5 Best Group Communication Software for Businesses in 2023 Keep workplace conversations productive with these communication apps.
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Group chat software is not just a tool, it’s a modern office. This is obviously true for long distance teams, but the appeal goes beyond distance. Companies that have access to formal employment are increasingly dependent on employment negotiations to make things happen.
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Part of it is about efficiency. But commercial chat apps also mean that anyone can choose to participate in, or at least watch, relevant conversations, while also allowing people to ignore messages that aren’t relevant to them. Laziness is a good choice, but there are other easy choices.
We’ve reviewed and tested many group chat apps, and here we’ll present our picks for the best group chat apps currently on the market.
All of the best software programs are written by people who have spent most of their careers using, testing, and writing about software. We spend many hours researching and testing software, using each software as it was intended to be used and evaluating it against our standards. We never get paid to post on any app or link to any of our articles. We appreciate the trust our readers give us to provide accurate ratings for the categories we review. For more detailed information on our work, read the full list of how we select programs featured on the blog.
I’ve been reviewing and writing about software since 2009, and I work remotely all the time, so I’m very familiar with the ins and outs of communication software.
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Communication is about culture and every company is different, which is why there is so much business communication on the market. I think some things are important to everyone, however, and I kept them in mind when evaluating the program. Best job chat software.
I’ve been updating this list for a few years now, and this year I’ve reviewed and tested many different communication apps before choosing the ones on the list. I removed any that didn’t meet the above and created a test account for the service that worked. I invited friends and colleagues to join me in the discussion, trying out how easy it is to add team members and learn from what they did and didn’t see as a scholar.
Then I shared a few files, tested the call quality, and looked for all the other things that didn’t show up. After all that, I found the discussion site below to be the best balance of the five points. (Note that I’m only focusing on apps designed for real communication and not focusing on tools that focus more on project management.)
Slack launched in 2013 and quickly dominated the office chat space, in no small part because people love using it. It’s not hard to understand why. This is a program designed with the user in mind.
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Each Slack group has a channel that is shared throughout the company, but most of the day-to-day conversations take place in threads related to a specific team or project. Users choose the channels they want to be on, which means they can avoid being bombarded with messages about projects they don’t care about. The list goes on and on. Discussions in the network can be divided into topics, and users will only be notified of discussions by those who participate in the discussion or choose to subscribe to it. Group members can join other users to join them in channels or threads, which helps balance the need to cut through the noise and ensure that important conversations are visible.
Slack also makes it easy to respond to users using search. You can easily filter by channel, user, date, etc. Collaboration is another important focus. Quickly share files by clicking and dragging them to or from the app. Multiple links will open, meaning images and videos can be played back without leaving the app. Little things like emoji reactions make it easy to reply to messages with a few clicks. Video and audio calls can be started with a single click, and there are even “cabins” that people can jump in and out of without calling for more collaborative conversations. Slack also offers thousands of integrations with other apps. All of these features can feel overwhelming, but the smart design (and friendly text in every corner of the app) means that Slack rarely feels confusing or overwhelming.
The downside of Slack may be its price, especially since it’s not part of an extensive software package. However, for teams serious about workplace communication, Slack offers more than enough value to be worth it.
You can do more with Slack when you connect it to your favorite apps. You can create automated actions that notify you when a milestone occurs, automatically add saved Slack messages to your to-do list, and more. Learn more about Slack automation or try one of the pre-programmed tasks.
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Slack Pricing: Free for unlimited users, 1-on-1 calling within your teams, and 10K message history; Paid plans start at $8.75/user/month (when billed monthly) for unlimited data, screen sharing, streaming, and video calling.
The best group chat software for large businesses and organizations with distributed teams: Microsoft Teams (Android, iOS, Windows, Mac, Web)
Microsoft Teams is what happens when an org table becomes a chat app. How you like it is directly related to how much the first sentence pleased you.
Each Microsoft Teams account is associated with a single organization, sometimes called an organization, that represents your entire company. Users are invited to one or more teams within the company, and each team is divided into networks. Networking becomes a topic, taking instant office messaging to another level. It’s the most administrative part of any chat app I’ve tried, and while it may sound confusing, the results are ultimately positive.
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Video calls and voice calls are taken care of. Users can schedule meetings, fill appointments, or transfer calls. There are also many collaboration features, including full integration with the Microsoft Office suite of interactive documents, customized calendars and documents.
The main effect of teams is the work required to lead them; if you don’t have a dedicated IT staff, it will be difficult to create one. Given the size of organizations, it may seem like Teams is built, but it’s probably not too much of a hurdle, especially if your team already uses the Microsoft suite.
When you integrate Teams with other apps, you can do things like automatically send notifications through Teams when you receive a request through other apps. Learn more about getting started with Microsoft Teams or try one of our pre-designed projects.
Microsoft Teams Pricing. It includes Microsoft 365 Basic and up to $6/user/month (when billed annually) for SharePoint, OneDrive, cloud versions of all Office apps, and Microsoft Teams chat.
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You’d be forgiven if you didn’t know that Google offers a Team Chat app, which isn’t popular. However, Google Chat is worth exploring, especially if your family already uses Google Workspace.
Google Chat, formerly known as Google Hangout Chat, breaks down conversations into rooms, similar to channels in Slack. Discussions become a topic, which helps keep things organized. Your company can add as many rooms as it wants, and users can easily enter and leave the rooms.
However, where Chat really stands out is its integration with Google’s app ecosystem. When you post a link to a Google Doc, the permissions are automatically changed, so everyone in the room can open it. You can instantly set up a meeting with any partner by designing Google Meet, your assistant, and telling them when the meeting should take place. This creates a calendar that connects to Google Meet for video chat. Each room has a task list that integrates Google functions. Search is also a strong point, which, given that this is a Google product, probably shouldn’t come as a surprise. Results appear in real-time as you type, and there is a wide range of filters.
Google Chat’s weakest point is probably the Polish language. Some things seem simple, they are
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